Frequently Asked Questions
Everything you need to know about your Midlothian Music USA experience.
What shipping methods do you offer within the United States?
We primarily ship via UPS and USPS to ensure your musical instruments and gear arrive safely. Standard and expedited shipping options are available at checkout.
What is your return policy for instruments?
We offer a 14-day return window for most items. Products must be returned in their original, brand-new condition with all packaging and documentation included.
Do you inspect instruments before they are shipped?
Yes, every instrument undergoes a professional inspection and basic setup by our in-house technicians to ensure it is ready to play the moment it arrives.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options to help you get the gear you need today.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Currently, Midlothian Music USA focuses on serving customers within the United States to provide the highest level of service and support.